Frequently asked questions

FAQ

contact

For any additional questions or inquiries, you may contact us using the information below.

lauren@laurenrichcreative.com

last edited 2019-04-28

contact

FOR ANY ADDITIONAL QUESTIONS OR INQUIRIES, YOU MAY CONTACT US USING THE INFORMATION BELOW.

lauren@laurenrichcreative.com

last edited 2019-04-28

what is branding & marketing collateral?
Branding is the process involved in creating a unique name and image for a product or business in the consumers' mind through consistent themes. Branding aims to establish a significant and differentiated presence in the market that attracts and retains clients.

Marketing Collateral is digital or printed products created that reflect your brand and help market your business. Our collateral items include business cards, social media graphics, pdf guides, etc. 

what services do you offer specifically?
We offer an array of design, illustration, and hand lettering services including, but not limited to: Branding, Web Design, & Illustration. 

what are your prices?
Our design fees depend on the project! We do require a nonrefundable deposit and signed contract to book your timeline and before any artwork is created, and then remainder due upon completion of the project and before all deliverables are sent. We also offer various payment plans dependent on the total project cost. View our detailed Pricing Guide here.

do you offer any discounts?
Being a small business, we do not offer any specific discounts per say. But as a military family, we can offer extra incentives to active duty military, veterans, and first responders. Just be sure to show us proof before booking.

what is your average turnaround time?
This too largely depends on the scope of the project. For instance, branding packages generally takes 1-2 weeks depending on the complexity, but a web design can take upwards of 4 weeks. 

can you explain the process?
Sure! First, we'll discuss your project(s) during our clarity call/email after you've completed our design intake form, followed by an in depth questionnaire(s). Once we have the contract and deposit squared away, we'll begin the Brainstorm Phase, which will likely include words and visuals and most often a collaborative mood board. Then we'll move on to drafts in the Design Phase, of which you'll choose one. From there you'll have a set number of revisions depending on your package in the Revisions Phase to refine the design to your exact specifications. Once we have perfected your vision and the final payment is made, you'll receive all of the final deliverables.

how will i receive the final deliverables?
All files will be sent to you in a dropbox link via email in the following formats: .eps, .jpeg, .pdf, & .png. This does not include font files. You are solely responsible for purchasing your own license to any typography used in your project, but we will send you the links to download them.

where should i have my digital files printed?
This is a personal choice, but for marketing collateral we recommend Moo or VistaPrint. For other prints, we recommend Savannah PhotoMaster.  

do you have office hours?
Generally, our hours of operation are Monday through Thursday 9am-6pm. However, family is our number one priority, so those times are subject to change at any time. Communication is important to us, so we will notify clients specifically if we plan to be out of the office for any extended period of time. Thank you for understanding!

now booking for october 2019

Work With Me

stand out.

Stop pretending to be the person you think they'll like, and be the brand, the you, they can't resist.

- Megan Hartman,
Megan Renee Photography

"All I have to say is... Lauren is INCREDIBLE. From the moment I inquired to the moment of my launch she went out of her way to make my experience & website perfect. She listened to every little thing I said, made everything I wanted happen & designed for me the website of my dreams. She is fast to work, quick to respond, so creative & so kind! I would work with Lauren over & over again & recommend her to everyone. If you're looking for a web designer, go ahead & stop now... because you found her!"

- Chelsea Campbell,
Halcyon Creative

"My experience with Lauren was wonderful! My project was completed very quickly and was just the style I was looking for. Lauren is so talented and friendly, I look forward to working with her in the future!!"

- Mary Elaine Baker,
Patriot Advantage

"We absolutely love Lauren and her creative touch on everything. Quick response time, quick turnaround, and top notch service. We can't rave about her enough!"

- Rachel Strickland,
Savannah Vintage & Event Rentals

"Lauren’s talent is incredible. She was born for this gift! Her vision for the arts is so unique, there is just no one like her! I have had the privilege of working with Lauren, and there is no one else that I would trust with my artistic needs. She is very professional and so understanding; her positivity just radiates. If you are looking for a stress free, truly artistic, and unique experience, this is your girl!"

- Melanie Walker,
Melanie Walker Hair Studio

"I’m not even sure if I could say enough good things about this experience. I had a small, general idea of where I wanted to go and Lauren created a beautiful brand that represents me and my business PERFECTLY! I cannot thank her enough for such a beautiful job well done. The communication, the initial intake, all of it made for a phenomenal experience. I’m so happy!!"

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